Thank you for choosing Pyro Auto Transport to handle your vehicle’s transportation needs. By utilizing our professional vehicle transportation broker services, you and the party you represent agree to all terms and conditions outlined in this document (“TERMS”). In the event of any conflict between these TERMS and the terms found in other documents, including motor carrier bills of lading, tariffs, service guides, or similar materials, these TERMS will take precedence and govern your agreement with Pyro Auto Transport. Please note that these TERMS may only be modified by authorized representatives of Pyro Auto Transport LLC.
These TERMS include provisions that determine how any claims or disputes between you and Pyro Auto Transport will be resolved. Except for limited exceptions, you agree to resolve any claims through binding and final arbitration on an individual basis. This means you cannot participate as a plaintiff or member in a class action, group, or representative proceeding. For complete details about this arbitration agreement, please refer to Section 12.
a. “Additional Services”: Refers to optional upgrades and extra services requested by the Customer, such as vehicle top-loading, guaranteed pick-up dates, covered transport, or transportation of additional personal belongings.
b. “Bill of Lading”: A formal document issued by the Carrier at delivery, detailing essential information about the Shipment, including its condition, Point of Origin, Destination, and other Order-specific details. This document serves as both a receipt and a contractual agreement between the Carrier and the Customer.
c. “Carrier”: A motor carrier of property, as defined under 49 U.S.C. § 13102(14), licensed by relevant State and/or Federal Departments of Transportation, or a carrier of goods by sea as outlined in 46 U.S.C. § 30701.
d. “Carrier Form” means a receipt, inspection report, Bill of Lading, shipping order or similar document provided by the Carrier at Point of Origin and/or Destination.
e. “C.O.D.”: Refers to “Collect on Delivery” or payments made at the time of delivery.
f. “Customer”: Represents the individual, business, or entity, including any designated agents or representatives, who has requested the transportation of a Shipment.
g. “Customer’s Agent”: An individual, aged 18 or older, appointed by the Customer to act on their behalf or as an authorized representative.
h. “Destination”: The drop-off location specified by the Customer for the Shipment, which may be modified through a mutual agreement between Pyro Auto Transport and the Customer before delivery.
i. “Inoperable”: Describes a Shipment that cannot be driven or operated due to issues such as parts being removed, damaged, or deteriorated, including but not limited to the engine, transmission, wheels, brakes, steering mechanism, or tires.
j. “Pyro Auto Transport LLC,” “we,” “us,” or “our”: Refers to Pyro Auto Transport LLC, its affiliates, and subsidiaries. Pyro Auto Transport operates as a transportation broker, as defined under 49 U.S.C. § 13102(2), arranging for freight transportation through third-party Carriers. The company is fully licensed by the Department of Transportation (DOT), registered with the Federal Motor Carrier Safety Administration (FMCSA) under Docket No. MC-1474284, and adheres to all applicable legal requirements. Note: Pyro Auto Transport is not a Carrier.
k. “Order”: The Customer’s formal request for Pyro Auto Transport LLC to coordinate the transportation of their Shipment.
l. “Order Confirmation”: A written acknowledgment from Pyro Auto Transport, confirming the Customer’s Order details. This may include specifics such as the Shipment description, Point of Origin, Destination, dates, and quoted rates.
m. “Point of Origin”: The designated pick-up location for the Shipment, as specified by the Customer, which may be adjusted through mutual agreement with Pyro Auto Transport prior to transport.
n. “Shipment”: The property being transported — specifically an automobile or motorized vehicle — arranged in accordance with these Terms.
a. Upon Customer’s request, Pyro Auto Transport will expertly coordinate the transportation of the Customer’s Shipment through its trusted network of Carriers, in accordance with these TERMS. Pyro Auto Transport retains the right to decline or cancel any Order at its sole discretion and at any time.
b. Pyro Auto Transport fulfills its service commitment when a Carrier accepts the Customer’s Order, ensuring a streamlined and efficient process.
c. The Customer acknowledges and agrees that Pyro Auto Transport:
d. The Customer explicitly understands and agrees that Pyro Auto Transport does not take custody or possession of, handle, or transport the Shipment. Pyro Auto Transport assumes no liability for the Shipment, reinforcing its role as a facilitator of transportation services.
e. Pyro Auto Transport provides estimated pickup and delivery dates for your convenience. However, delays may occur due to factors beyond our control, including weather conditions, road issues, government regulations, mechanical failures, or other unforeseen events. Pyro Auto Transport LLC cannot and does not guarantee specific delivery dates or times. The Customer acknowledges and accepts that Pyro Auto Transport is not liable for any losses or expenses resulting from delays, regardless of their cause.
a. Accuracy of Information. It is the Customer’s sole responsibility to ensure the accuracy of all details related to the Shipment, including its description (year, make, model, body style, trim, etc.), Point of Origin, Destination, fees, and any special instructions outlined in the Order Confirmation, as well as any details on the Carrier’s Form, Bill of Lading, or other required documents. Any corrections or changes to the Shipment description or other details in the Order may result in additional fees or cancellation. The Customer waives any claims against Pyro Auto Transport for additional charges or cancellations if the Shipment does not align with the details provided in the Order Confirmation.
b. Shipment Size and Condition. The Customer must disclose the size and condition of the Shipment during booking and prior to the pick-up date. If the Shipment becomes inoperable during transit, or if the Shipment has been modified from its original equipment manufacturer (OEM) condition—such as aftermarket spoilers, lowered chassis, or height alterations—or is oversized due to features like oversized wheels, racks, or lifted chassis, additional fees may apply. Large vehicles, including limousines or hearses, may also incur extra charges or may be refused transport entirely.
c. Preparing the Shipment. The Customer is responsible for ensuring the Shipment is properly prepared for transport. All loose parts, fragile accessories, and low-hanging spoilers must be secured or removed before shipment. Non-permanent exterior-mounted luggage racks and similar items must also be removed. The Shipment must be in operable condition and contain no more than a quarter tank of fuel. The Customer is liable for any damages, losses, or claims resulting from parts of the Shipment becoming loose or detached during transit, including damages to other vehicles or individuals.
d. Alarm Systems. The Customer must disarm any alarm system in the Shipment or provide clear instructions for its deactivation. If an alarm is triggered during transit and no instructions or keys are provided to silence it, the Carrier may disable the alarm by any reasonable means necessary, without liability to the Customer.
e. Personal Property. The Customer may include one suitcase or bag (weighing no more than 100 lbs.) in the trunk or storage area of the Shipment and must notify both Pyro Auto Transport and the Carrier at the Point of Origin prior to loading. The Carrier reserves the right to reject any personal property deemed unsafe or illegal to transport. The Customer is strongly advised not to leave valuables such as legal documents, jewelry, cash, or antiques in the Shipment. Pyro Auto Transport and the Carrier are not liable for any personal items left in the Shipment or for damages caused by improper or excessive loading of personal belongings. Any personal property placed in the Shipment is done so at the Customer’s risk.
f. Prohibited Items. The Customer is strictly prohibited from including explosives, firearms, ammunition, flammable products, live animals, live plants, contraband, drugs, narcotics, alcohol, or illegal goods in the Shipment. Discovery of such items may result in confiscation or disposal by law enforcement or the Carrier, cancellation of the Order, and no compensation to the Customer. The Customer will be held responsible for any resulting fees, fines, damages, or liabilities.
Customer affirms their commitment to comply with all applicable laws, regulations, and requirements, including but not limited to customs laws, import and export regulations, and any governmental rules of countries involved in the transportation of the Shipment. To ensure compliance, Customer agrees to provide all necessary information and documentation as required by these laws and regulations.
Pyro Auto Transport assumes no responsibility for any loss or expense arising from Customer’s non-compliance with these obligations. Furthermore, any agent or representative acting on behalf of the Customer guarantees they are authorized to represent and legally bind the Customer in all matters pertaining to the Shipment.
a. The customer acknowledges and agrees that changes to the pickup or delivery location may be required due to factors like zoning restrictions, road conditions, closures, low-hanging trees or wires, narrow streets, or residential area limitations.
b. If the carrier cannot access the original pickup or delivery point, the customer agrees to meet the carrier at an alternate location to ensure the shipment can be safely picked up or dropped off.
c. The customer or their designated representative must be available at the pickup and delivery locations. If unavailable, the customer must appoint an agent to act on their behalf.
d. At pickup, the customer or their agent must inspect the shipment with the carrier for any pre-existing damage. They must document the condition by noting any damage on the Carrier Form or Bill of Lading, signing the document, and requesting a copy. Taking photos of the shipment from all angles is highly recommended.
e. At delivery, the customer or their agent must inspect the shipment with the carrier for any transit-related damage. Any new damage should be clearly noted on the Bill of Lading. After inspection, the customer or their agent must sign the document and request a final copy signed by the carrier. Again, taking photos of the shipment from all angles before signing is strongly encouraged.
f. The customer acknowledges that signing the Carrier’s Form or Bill of Lading at delivery without noting any damage will confirm that the shipment was received in satisfactory condition. This acknowledgment releases Pyro Auto Transport and the carrier from any further responsibility, regardless of weather or lighting conditions at the time of inspection.
a. Carrier will (i) pick up and deliver your shipment as close to your door or designated pick-up and drop-off points as legally and safely possible, and (ii) handle the transport of your shipment in a reliable and professional manner.
b. A Carrier Form, receipt, or Bill of Lading may be issued at pickup or delivery. Make sure to review these documents carefully, as they may serve as a transportation agreement between you and the carrier. If you have any questions or concerns, reach out to the carrier directly.
c. Please note that you may also be subject to the carrier’s specific terms and conditions, tariffs, or rules. If needed, you can request copies of these documents directly from the carrier.
a. Customers agree to pay all amounts in full for each Order and any Additional Services as outlined in the Order Confirmation and these TERMS. Payments must be made without any deductions, offsets, or chargebacks for claims, delays, or damages. Payment for Pyro Auto Transport’s services is due as soon as a Carrier accepts an Order, as services are considered completed at that point.
b. All remaining balances owed to the Carrier for C.O.D. must be paid at or before delivery of the shipment. Accepted payment methods include cash, certified funds, cashier’s checks, or money orders made payable to the Carrier. Personal checks, debit cards, or credit cards cannot be used for payments to the Carrier.
c. Any unpaid invoices for Pyro Auto Transport’s services will accrue interest at a rate of 1.5% per month. Customers are also responsible for any expenses, including reasonable attorney’s fees, that Pyro Auto Transport incurs to collect outstanding charges.
d. If a shipment is placed in storage because the Customer refuses to pay fees or accept delivery for any reason, all storage and redelivery costs will be the Customer’s responsibility. The shipment may remain in storage under the Carrier’s lien for transportation charges until the balance is paid in full. Customers agree that Pyro Auto Transport is not responsible for reimbursing any storage or redelivery fees.
a. Customer may cancel an order anytime for free, as long as it hasn’t been accepted by a carrier. However, if a carrier has already accepted the order and it’s canceled for any reason—whether you cancel it, Pyro Auto Transport cancels it due to a breach of our terms, or the carrier is unable to pick up your shipment at the agreed location—you’ll be charged a $249 cancellation fee. This fee covers the services we’ve already provided. Additional charges, like a dry run fee from the carrier or other vendors, may also apply.
b. If you’ve paid for services that weren’t fully completed, you’re entitled to a refund for the unfulfilled portion. For any extra services you paid for but didn’t receive, and the shipment was delivered, we’ll refund you for the unused portion of those extras.
c. To cancel an order, please email us at [email protected]. Cancellations via phone, text, chat, or other methods won’t be accepted.
a. Pyro Auto Transport operates as a property transportation broker and, as such, is not liable for any cargo loss or damage claims under any circumstances.
b. In the event of cargo loss or damage, responsibility for such claims lies solely with the Carrier transporting the Shipment. Customers must file claims directly with the Carrier, as Pyro Auto Transport is not responsible for these matters.
c. Should the Customer choose to pursue a claim against the Carrier, it is essential to report the claim to Pyro Auto Transport within forty-eight (48) hours of delivery. This ensures Pyro Auto Transport can assist by providing relevant Carrier documentation in a timely and efficient manner.
d. Customers are advised that claims against motor Carriers are governed by federal law, specifically the Carmack Amendment to the ICC Termination Act of 1995, 49 U.S.C. §14706. Claims against ocean Carriers typically fall under the Carriage of Goods by Sea Act, 46 U.S.C. §30701. Customers are strongly encouraged to seek independent legal advice at their own expense to better understand these regulations and their implications in the event of a claim.
e. Pyro Auto Transport and the Carrier are not responsible for cargo loss or damage resulting from factors beyond their control. This includes, but is not limited to, weather-related conditions such as hail or storms, acts of God, riots, strikes, political unrest, acts of terrorism, pre-existing conditions like loose or worn parts on the Shipment, or any personal items contained within the Shipment.
The Customer agrees to indemnify, defend, and hold harmless Pyro Auto Transport, its affiliates, and their respective employees, officers, and directors from any and all claims, liabilities, damages, and expenses. This includes, but is not limited to, losses, settlements, judgments, penalties, fines, reasonable attorney fees, and costs associated with legal actions. These claims, whether actual, potential, threatened, or pending, may arise from injuries or fatalities, property damage (including to real estate or the environment), or any other liabilities resulting from the acts or omissions of the Customer, their agents, employees, or representatives. This agreement ensures accountability and protection for all parties involved.
a. Pyro Auto Transport’s total cumulative liability for any claims or damages—whether arising from statute, contract, tort, or otherwise—shall not, under any circumstances, exceed the total fees paid by the Customer for services provided under the applicable Order Confirmation.
b. Pyro Auto Transport offers its services without any warranties, except as expressly stated. All other warranties, whether expressed or implied, are hereby disclaimed, including but not limited to implied warranties of title, non-infringement, merchantability, fitness for a particular purpose, and any warranties arising from course of dealing, usage, or trade practice.
c. Pyro Auto Transport is not liable for any direct, indirect, incidental, consequential (including loss of business, profits, or litigation), special, exemplary, punitive, or other damages under any legal theory. This applies to any claims arising from or related to a shipment or these terms, even if Pyro Auto Transport has been advised of the possibility of such damages.
a. Arbitration. Any dispute, controversy, or claim arising between the parties in connection with these Terms, an Order, Pyro Auto Transport’s services, or any engagement with Pyro Auto Transport will be resolved through binding arbitration. This arbitration replaces court proceedings, except in the following cases: (1) claims that qualify for small claims court must be brought there, and (2) claims involving intellectual property rights, including temporary restraining orders, may be brought in any court of competent jurisdiction. The Federal Arbitration Act and federal arbitration laws govern this arbitration agreement.
Arbitration does not involve a judge or jury, and court review of an arbitration award is limited. However, an arbitrator has the authority to grant the same damages and relief as a court, including injunctive, declaratory, and statutory remedies.
Before initiating arbitration, you must provide a written notice, signed and detailing your legal claims, requested relief, and intent to arbitrate. This notice must be sent via certified mail or express mail (signature required) to Pyro Auto Transport at 425 N. Martingale Rd., Suite 550, Schaumburg, IL 60173, at least 30 days in advance. Pyro Auto Transport will provide similar notice to you, using either a physical or email address as applicable. The arbitration will be conducted by the National Arbitration Mediation (“NAM”) and follow its rules, including those for Consumer-Related Disputes. Arbitration costs and fees will be governed by NAM’s rules, with the filing party responsible for filing fees. Prevailing parties may seek reimbursement for fees and costs, while Pyro Auto Transport reserves the right to recover legal fees if claims are deemed frivolous.
The arbitration will involve a single arbitrator rather than a panel, and you can choose to have the process conducted by telephone, based on written submissions, or in person at your county of residence or another mutually agreed location. If multiple related disputes arise, claims will be arbitrated in order of filing, with all claims resolved within three years. This arbitration agreement remains in effect even after the termination of these Terms.
b. Class Action Waiver. All dispute resolution proceedings, whether in arbitration or court, will take place only on an individual basis. Neither party may bring claims as part of a class or representative action. However, you may bring individual claims for public injunctive relief or matters qualifying for small claims court. This provision does not prevent the parties from settling claims collectively or coordinating related claims filed in arbitration.
c. Enforceability. If any portion of this arbitration agreement is deemed invalid or unenforceable, the remaining provisions will remain in effect. In such cases, claims brought to court will be governed by the exclusive jurisdiction outlined under the “Governing Law; Jurisdiction” section.
d. Jury Trial and Small Claims Court. If a claim is pursued in court rather than arbitration, both parties waive the right to a jury trial. Additionally, either party may file suits in any competent court for matters involving intellectual property rights, including temporary restraining orders.
This agreement is structured to provide clarity and confidence in the resolution process, ensuring fairness and efficiency while protecting the rights of all parties involved.
User Complaints
California users have the right to file grievances or complaints under Cal. Civ. Code § 1789.3. If you have concerns, you can contact the Complaint Assistance Unit of the Division of Consumer Services at the California Department of Consumer Affairs.
Here’s how you can reach them:
These TERMS are governed by Title 49 of the United States Code and the laws of the State of California, with no consideration for conflict of law principles. All disputes, claims, or controversies arising from or related to these TERMS—including any non-contractual matters—shall be resolved exclusively in the state or federal courts of California, unless subject to mandatory arbitration outlined in Section 12 above. By agreeing to these TERMS, both parties acknowledge and accept the jurisdiction of California courts, ensuring clarity and consistency in resolving any potential issues.
a. These TERMS and the use of Pyro Auto Transport’s services do not create a partnership, joint venture, employer-employee, or agency relationship between the parties. Neither party is authorized to act on behalf of the other or to assume any obligations, warranties, or liabilities, whether expressed or implied. Both parties remain independent contractors, solely accountable for their respective actions.
b. Customer may not assign any rights under these TERMS without prior written consent from Pyro Auto Transport, except as explicitly stated herein. These TERMS are binding upon and benefit both parties and their respective successors and permitted assigns.
c. If any provision of these TERMS is deemed unenforceable or invalid by a court of competent jurisdiction, that provision will be modified or removed to the minimum extent necessary, ensuring that the remainder of these TERMS remains in effect.
d. These TERMS represent the complete and final agreement between the Customer and Pyro Auto Transport, replacing any prior written or oral agreements. Modifications to these TERMS can only be made by Pyro Auto Transport. By proceeding with the transaction, the Customer confirms they have read, understood, and agreed to these TERMS in full.
e. Customer acknowledges and waives any claims or defenses related to a lack of understanding or failure to read these TERMS. By continuing to engage with Pyro Auto Transport’s services, the Customer indicates full acceptance.
f. Pyro Auto Transport’s decision not to enforce any provision of these TERMS does not constitute a waiver of that provision. Any waiver must be formally documented in writing and signed by an authorized representative of Pyro Auto Transport.
g. Pyro Auto Transport reserves the right to use the Customer’s name, logo, or trademarks, identifying them as a Pyro Auto Transport client for marketing and promotional purposes, including on its website and other marketing materials. Customers wishing to opt out of this must send an email to [email protected] to decline this usage.
h. These TERMS govern the Customer’s use of Pyro Auto Transport’s services, superseding any prior or concurrent communications, whether oral, written, or electronic. Customers may also be subject to additional terms, policies, or guidelines, such as Pyro Auto Transport’s Privacy Policy, when using these services. Pyro Auto Transport reserves the right to update these TERMS at any time. Customers are encouraged to periodically review the TERMS, as continued use of the services indicates acceptance of any changes.
